DELIVERIES

The products are delivered to the delivery address indicated during the ordering process, within the period indicated on the order validation page.

In the event of a delay in shipping, an email will be sent to you to inform you of a possible consequence on the delivery time that has been indicated to you.


In accordance with legal provisions, in the event of late delivery, you have the option of canceling the order under the terms and conditions defined in article L 138-2 of the Consumer Code. If in the meantime you receive the product, we will reimburse it and cover the shipping costs under the conditions of article L 138-3 of the Consumer Code.


In the event of deliveries by a carrier, GARAUDE SAS cannot be held responsible for late delivery due exclusively to unavailability of the customer after several appointment proposals.

GUARANTEE

All our products benefit from the legal guarantee of conformity and the guarantee against hidden defects, provided for by articles 1641 and following of the Civil Code. In the event of non-compliance of a product sold, it may be returned, exchanged or refunded.

All complaints, requests for exchange or refund must be made by email to welcome@garaude.com or by phone at +33 (0) 1 40 22 00 08 within 30 days of delivery.
The products must be returned to us in the state in which you received them with all the elements (accessories, packaging, instructions, etc.). The shipping costs will be reimbursed to you on the basis of the invoiced price and the return costs will be reimbursed to you on presentation of the supporting documents.
The provisions of this Article do not prevent you from benefiting from the right of withdrawal provided for in Article 6.